Ubio Labs 10,000mAh Slim Portable Power Banks Recall (2024)

IMPORTANT RECALL NOTICE

Costco is recalling select Ubio Labs 10,000mAh Slim Portable Power Banks purchased between September 2018 and December 2020. Members who purchased the Ubio Labs 10,000mAh Slim Portable Power Banks during this timeframe will receive an email or mailed letter.

If you have one of the recalled power banks listed below in your possession, please immediately stop using it. The lithium-ion battery inside the power bank can overheat and ignite posing a fire hazard. Costco has notified the U.S. Consumer Product Safety Commission about this issue.

UBIO Labs 10,000mAh Slim Power Bank FAQs

My Ubio Labs 10,000mAh Slim Power Bank still works; can I keep it?
Our highest priority is the safety of our members; for this reason, we are urging all Ubio Labs 10,000mAh Slim Power Bank users to stop using their device, and return it to Costco for a full refund.

I don’t want a refund. What other options do I have?
Our highest priority is the safety of our members; for this reason, we are urging all Ubio Labs 10,000mAh Slim Power Bank users to stop using their device, and return it to Costco for a full refund.

How do I return my Ubio Labs 10,000mAh Slim Power Bank?
Please bring it to your local Costco warehouse for a full refund.

What if I can’t make it to a warehouse to receive a refund?

There is no time limit to request a refund, so you can return it at your convenience.

• You can opt to have special return packaging sent to you to make a return. Please fill out this form to request return packaging be sent to you. You will need your membership number and a physical street address in the contiguous US.
• Or, contact our Costco call center at 1-800-774-2678 Monday through Saturday 8:00am - 5:00pm PT.
  • Due to transportation restrictions of recalled lithium-ion batteries, return packaging is not available to members who live in AK, HI, or PR. If you reside in one of these areas, please return the unit to your local Costco warehouse.

Can I exchange my Ubio Labs 10,000mAh Slim Power Bank for a different device?
No. Costco does not offer exchanges. Please return it to your local Costco warehouse for a full refund.

I no longer have Ubio Labs 10,000mAh Slim Power Bank; can I still get a refund?
Yes. Present the recall notice you received to your local Costco warehouse for a full refund.

I received my Ubio Labs 10,000mAh Slim Power Bank as a gift; can I still return it?
Yes. Please bring it to your local Costco warehouse for a full refund.

What Ubio power bank model is impacted by the recall?

How do I identify the model number?
The model number PWB1071 is printed on the back of the power bank:

The model numbers PBB154, PBB154E, PBB155 or PBB155E are printed on the back of the packaging and inside the manual:

Are there any other Ubio power bank models impacted by the recall?
No. Only units marked with PWB1071 on the back of the power bank are affected by the recall.

The following Ubio models are NOT impacted by the recall:

If for any reason you are not fully satisfied with your purchase of an Ubio power bank, you may return the item to the warehouse for a full refund.

I experienced an incident with my Ubio Labs 10,000mAh Slim Power Bank – what do I do?
Please visit your local warehouse or contact our call center at 800-774-2678 to open a claim.

Can I throw my Ubio Labs 10,000mAh Slim Power Bank into the trash or recycling bin?
Please return to your local Costco warehouse for a full refund.

Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

How do I dispose of my Ubio Labs 10,000mAh Slim Power Bank?
Please return to your local Costco warehouse for a full refund.

Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Can I recycle my Ubio Labs 10,000mAh Slim Power Bank?

Please return to your local Costco warehouse for a full refund.

Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.